Our Easy Return and Refund Policy: Your Guide

1. No Refunds for Delivered Products

Once we’ve successfully delivered your order, we stand behind our products. That’s why we don’t offer refunds for items you’ve received. We’re confident in the quality we provide, and we’re sure you’ll love what you get.

2. Exchanges and Returns

We know that sometimes things don’t work out as planned. However, please note that we don’t handle general returns or exchanges. We want to keep offering you the best quality and value, and this policy helps us do just that.

3. Get Help Fast from Customer Support

Got questions about your order? Our customer support team is here to assist you. Reach out to us within 24 hours of receiving your order via Email -Contact@agrownets.com. We’re here to make sure your concerns are addressed quickly and effectively.

4. Dealing with Damages and Mismatches

If your order arrives damaged or doesn’t match what you expected, don’t worry. We’re here to help. We might ask for photos or videos to better understand the issue. Our customer support team will work on resolving the problem within 48 hours.

5. Replacement and Refund Eligibility

Once your order is packed and on its way, if it comes back to us for any reason, we can’t offer a replacement or refund. So, double-check your order before confirming to avoid any surprises.

6. Assurance for Damaged Products during Transit

If your order gets damaged on its way to you, we’ve got you covered. We have specific packing rules to ensure safe delivery. Damaged items will be replaced, especially for live plants. If the plants are in good condition for planting, they’re not considered damaged. Remember, there might be a shipping charge for replacements.

7. Cancelling? Do it Right and Early

Change of plans? If you need to cancel your order, make sure you do it on the same day you placed it. After that, it’s likely your order will be packed and on its way, so we won’t be able to cancel it. Keep in mind, there could be charges for cancellations.

In a nutshell, our return and refund policy is here to make things simple for you. We want you to be happy with your experience from start to finish. If you ever need assistance, don’t hesitate to reach out to our friendly customer support team. Your satisfaction is our priority.